Deliver service that stands out with our Customer Service Program! Designed to empower teams with the skills and strategies to create exceptional customer experiences, this program focuses on empathy, communication, and problem-solving. Transform your team into customer champions who understand the value of connection, respond with confidence, and exceed expectations every time. Elevate satisfaction, build loyalty, and turn every interaction into an opportunity for excellence!
WHAT IS GREAT CUSTOMER SERVICE?
...is the support given by a service provider to consistently create a total best customer experience that meets or exceeds not just the practical needs (products & services) but also the relational or emotional needs of the customer/s’ expectations in every key touchpoint or moment of truth in the customer journey.
1. is the support given by a service provider
2. to consistently create a best customer experience
3. that meets or exceeds not just the practical needs (products & services)
4. but also the relational or emotional needs of the customer/s’ expectations
5. in every key touchpoint or moment of truth in the customer journey.
PROGRESSION OF CUSTOMER SERVICE
LEVELS OF CUSTOMER SERVICE
IMPACTS TO
CUSTOMERS
WHAT CUSTOMERS
FEEL
WHAT CUSTOMERS
DO
Bad
Customer Service
Got cheated!
Fair
Customer Service
Got money's
worth!
Customer
Dissatisfaction
Active Negative Endorsement
Customer
Satisfaction
Passive
Happiness
Good
Customer Service
Got more than money's worth!
Customer
Loyalty
Active
Patronage
Great
Customer Service
Got beyond expectation and imagination!
Customer
Promotion or Advocacy
Active Positive Endorsement
